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Service Delivery leader M365 Collaboration and Adoption

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大手大型トラック製造メーカー*

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業務内容

Introduction
We are looking for a techno functional Service Delivery Leader monitors the actual services levels, controls that they are in line with targeted service levels and manages corrective actions with the supplier. Also, the Service Delivery Leader oversees and participates in runtime process interactions with the supplier: releases and deployments, change management, escalation of incidents and problems, etc. The Service Delivery Leader is commercially responsible for service delivered by the supplier, which includes both budgeting and follow-up, notably approving all service volumes invoiced by the supplier. The Service Delivery Leader has mandate to block any wrong or unwarranted invoicing and to ensure it is being corrected, so as to comply with UD budgets and purchase orders. Service Delivery Leader should have experience in M365 products management and drive user adoption within the organization

This job is in India, Bangalore

What you will do
• Define, drive and engage in stakeholder interaction model and communication
• At least 10 years of hands on experience driving customer adoption for product/platform bundles
• Establish clear adoption of O365 and milestones for the organization and employees
• Exceptional ability to communicate and align with business requirements for product adoption
• Work with leadership & stakeholders to define what Microsoft 365 services and features should be implemented
• Promote the value of Microsoft 365 services and products with promoting value through customer experience
• Support creating training courses and educational materials for M365 adoption
• Hold good understanding of Microsoft 365 services, assist customers with questions and suggest the best products for their needs
• Review customer complaints and concerns and seek to improve all aspects of the customer experience
• Promote good user base for Microsoft 365 Products and locate Champions to share the products benefit and bring in community value
• Be the subject matter expert for the service portfolio in interaction towards UD, supplier and other stakeholders
• Oversee management of service incidents & problems with the supplier, notably handling of related escalations
• Ensure adequate testing prior to their implementation. Review and approve changes in production and could participate in Enterprise change advisory board
• For onetime deliveries, validate non-standard requests and support requestor organizations in review of proposals and in case of delivery escalations
• Financial, contractual and commercial management of services
• Forecast, budget and follow up on volumes and total costs and give input to Capacity Management
• Follow-up on volumes and total costs for services consumed by UD: approve volumes invoiced by supplier and ensure corrections when needed
• Define forecast of futures volumes and costs and give supplier input to Capacity Management
• Drive volume optimization
• Make proposal to change or add Resource Units for own area if needed in collaboration with the SAL
• Participate in negotiations with supplier about new/modified services and related terms and conditions including pricing, penalty schemes, service quality indicators, with impact spanning the full partnership term
• Prepare product budget for his area and follow-up actuals
• For onetime requests above some level and complexity, validate that proposals comply with the contract
• Contribute to define investment budget for out of scope sites for his area if applicable
• Contribute to define and explain the charge back model to internal customers of services within the SDLs responsibility.

語学力



Necessary technical/functional/language skills
会話、文章ともにネイティブレベルの日本語スキル
ビジネスレベルのプレゼンテーション資料スキル
ビジネスレベルのPCスキル、MS Word, Excel, PowerPoint

給与

年俸制

雇用形態

正社員

勤務地

埼玉県

通勤交通費

全額支給

休日

年間休日121日
【休日】
土日 祝
【休暇】
年末年始休暇
有給休暇
夏期休暇
慶弔休暇
年休 初年度15日付与(4月入社の場合,それ以降は入社日に応じて付与)
傷病積立休暇制度

【休日メモ】
年3回長期休日(年末年始、GW、夏期) 

福利厚生

Applied Employment insurance
Worker’s accident compensation insurance
Health insurance of UD Trucks and Social security pension of Japan
社会保険 厚生年金 健康 労災 雇用

Company rented apartment/house is supplied in accordance to the company’s regulation
DC Pension plan / Retirement allowance
Gym in the office (Only HQ),
Membership of “Benefit Station”
Canteen
Shuttle bus services between Ageo station and HQ building
借り上げ社宅・独身寮制度
確定拠出年金・退職一時金
ジム@本社ビル内
ベネフィットステーション
社員食堂
上尾駅と本社間のシャトルバスサービス

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