求人詳細

Technical Support Staff/Engineer

募集要項

業務内容

Objectives:
- Provide high-quality and effective technical support to our growing customer base, delivering solutions to both technical and non-technical end users
- Self-dependent analysis and clarification of customer requirements
- Project support in collaboration with the Project Manager

Responsibilities:
- Installing, configuring and maintaining computer hardware, operating systems and application software;
- Installation and commissioning of systems on site
- Troubleshooting system problems and diagnosing and solving hardware/software faults
- Talking clients through a series of actions, either face to face, via e-mail or over the telephone to help set up systems or resolve issues
- Support customers with operational questions about our systems (user support), including procedural documentation and relevant reports
- Replacing parts as required (on-site)
- Working continuously on a task until completion (or referral to third parties, if appropriate)
- Communicating customer needs and wishes to our development and engineering staff
- Providing trainings to customers as required
- Technical Support Engineers may be required to be on-call on a rotating basis throughout the year
- Regular business trips inside Japan, especially to ski resorts (mainly in winter and before/after the winter season)

求められる経験

Skills/Qualifications:
- - Education/knowledge in electronics/IT
- Knowledge of Windows OS, networks and database systems (basic to intermediate knowledge)
- Prioritizing and managing multiple open cases at one time
- Communication skills and social skills – self-management and conflict management abilities
- Ability to learn quickly and teach others
- Motivated by solving problems and helping others
- Ability to work with a geographically dispersed organization
- Excellent knowledge of Japanese (native speaker) and English language in spoken and written form
- Additional language skills (Korean, Chinese) would be appreciated
- 8-10 years previous working experience, preferably in a technical field

語学力


英語

年収

400万~

給与

年俸制
Benefits:
- - Salary will be decided upon experience and skills, commutation allowance
- Health insurance and social security
- Annual paid vacation (starts with 15 days)

雇用形態

正社員

勤務地

東京都

通勤交通費

全額支給

休日

土、日、祝日、会社規定
※休日障害対応を遠隔にて対応の場合あり

福利厚生

各種社会保険完備

企業情報

事業内容

第4次産業革命の真っ只中を生きる私たち。デジタル化、ヒトと機械、製品、サービスのネットワークが急速に広まるにつれ、「IoT」、「インダストリー 4.0」、「ビックデータ」といったキーワードが注目を浴びています。こうした中、技術開発のスピードは記録的水準に達し、製品のライフサイクルはかつてないほど短くなっています。当社は時代の要請に応えるために、さらに技術革新が進んだ未来にも柔軟に対応できるモジュール式製品をお届けします。

業種分類

電気・電子・半導体・コンピュータ・精密機器、レジャー・旅行・ホテル
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職種
業種
絞り込み条件を設定する
勤務地
年収
キーワード
職種
業種
勤務地
  • 北海道
  • 東北
  • 関東
  • 北信越
  • 東海
  • 関西
  • 中国・四国
  • 九州・沖縄
  • 海外
年収
キーワード

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