求人詳細

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【Confidential】IT support

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【英語力を活かせる】外資系テストソリューションプロバイダーのIT support!

募集要項

業務内容

【Summary】
The Desktop Analyst must be proficient in Japanese & English,will work as part of a Support Team to provide quality desktop support for remote and Global locations. Occasionally, support will be provided to other locations including Malaysia,China,Korea,India,Ireland,United Kingdom and the US. As a Desktopu Analyst,you will interface with customers,providing remote phone and desk side IT Support.

【Duties and responsibilities】
・Provide Tier 1 and 2 end user support
・Interface with customers,providing remote phone and desk side IT Support
・Provide onsite and remote telephone user support
・Office 365 & SharePoint Support
・Troubleshoot Workstation and Network Printer Issues
・Monitor Tickets and resolve all Remote Access/VPN connectivity issues
・Monitor,update and resolve all Print Server issues and service center tickets
・Report all applicable issues to Network or Systems Engineering for resolution
・Work with vendor to replace broken or non-functional equipment
・Software and Peripheral Installation
・Propose solutions to system and process issues to improve workflows and efficiencies
・Hardware and Software upgrading
・Manage Software and Hardware asset inventory
・Support for Microsoft Excel,Word,Access,Powerpoint,Project,and Outlook
・Support for Microsoft Windows 7 and 10 operating systems
・Move Workstation and Printer Equipment,as required
・Communicate effectively with co-workers and outside representatives
・Prepare written documentation as required to satisfy documentation standards
・Maintain Support Projects using MS Office applications
・Perform other duties as defined by the Manager Collaboration Technologies

求められる経験

【Essential Qualifications & Experience】
・Proficient in both Japanese & English Languages(verbal & written)
・Bachelor's degree in Computer Science,Business Information Systems,or equivalent
・MCDST(Microsoft Certified Desktop Support Technician)Certification or higher-level Microsoft certification is preferred
・Excellent customer service skills and demeanor,both on the phone and in-person
・Ability to maintain a professional and courteous manner in difficult situations
・Advanced knowledge of Window 7,8.1,10 and Microsoft Office
・Advanced technical installation and troubleshooting experience
・Demonstrates self-starter and ability to independently resolve problems
・Ability to perform effectively in a fast-paced envirnment
・Ability to maintain high quality work and manage multiple critical projects
・Ability to perform effectively in a team-oriented environment
・Communicate effectively with a diverse group of customers
・Ability to work with the understanding that some off-hours support may be required
・Ability to lift computer equipment,including monitors and printers,which may weigh up to 60 lbs
・Experience in the use of LANDesk software preferred
・Office 365 & SharePoint support

語学力

年収

650~750万

給与

月給制
賞与 年2回
経験・能力に基づき当社規定により決定
昇給:年1回(4月)

雇用形態

正社員

勤務地

東京都

休日

土、日、祝日
年間休日125日

福利厚生

各種社会保険完備

企業情報

事業内容

コンピュータを用いたテスト配信代行業

業種分類

IT・通信、サービス、出版・メディア・マーケティング・広告
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  • 北海道
  • 東北
  • 関東
  • 北信越
  • 東海
  • 関西
  • 中国・四国
  • 九州・沖縄
  • 海外
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