デジタルUXスペシャリスト、カスタマーエンゲージメント本部 デジタルエンゲージメントグルーフ
この求人にエントリーする
求人No. 117208
募集要項
業務内容 |
Digital UX Specialist is responsible for supporting and executing development of Janssen’s digital owned media to enable superior customer engagement through best-in-class UX and connecting data to drive dynamic omni-channel approach. This person is also responsible for planning and executing continuous UX improvement. This person will support the leader of a cross functional team consisting of IT, Marketing (MKT), Medical Affairs (MAF), Digital, etc to deliver, migrate existing asset, operationalize and continue to enhance the platform aligning with CX strategy, and Sales Force Effective (SFE) tool & data related initiatives. This person will also be responsible for the tasks assigned by the leader. ・Support defining business requirement for development of new JanssenPro and other owned media capability through external studies and internal discussion & alignment with MKT, MAF, and stakeholders in Customer Insight Strategy&Operation (CISO)/Cusomer Engagement (CE) division ・Support designing optimal JanssenPro and other owned media UX considering ideal UX & cost effectiveness, and leveraging regional platform ・Conduct alignment with Compliance, Legal, and Material Review teams on the new capabilities and user interface of Janssen’s digital platform (JanssenPro) and other owned media for ensuring compliance ・Plan and execute contents migration in JanssenPro renewal initiative collaborating with Digital Excellence (DE) channel owners through discussion with Review Committee ・Conduct communication with contents owners, DE channel owners and Review Committee for finding opportunities in improving contents update process ・Support ensuring JanssenPro and other owned media data flows into Data Warehouse (DWH), and improving data structure for driving dynamic omni-channel approach and realizing better CX ・Support planning non-brand specific recommendation and suggestion logics utilizing JanssenPro, Marketing ・Automation, and SFE tools collaborating with DE channel owners and SFE tool owners, and execute the pilot and analysis ・Support planning further development of digital platforms in 2021 considering input from CX & Omnichannel Group, MKT/MAF strategy, and all related initiatives |
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語学力 |
あれば尚可 English skill [preferred] |
給与 |
年俸制 ※経験・能力を考慮し当社規定により優遇致します。 |
雇用形態 |
正社員 |
勤務地 |
東京都 |
通勤交通費 |
全額支給 |
休日 |
年間休日122日 【休日】 土 日 祝日 【休暇】 夏期休暇 年末年始休暇 慶弔休暇 有給休暇 【休日メモ】 完全週休2日制(土・日)、祝日、年末年始、リフレッシュ休暇、ボランティア休暇、ドナー休暇、その他 ※リフレッシュ休暇とは、年間で自由な日に3日間の休暇が1日単位で取得できる制度です |
福利厚生 |
各種社会保険完備 賞与、インセンティブ、残業等手当、みなし労働手当など通勤手当 営業手当健康保険 厚生年金 雇用保険 労災保険 企業年金・財形貯蓄 持株会 利子補給制度 ホームヘルパー制度 |
企業情報
事業内容 |
・医薬品、医薬部外品およびその他これらに関連する製品の開発、製造、宣伝、配布、販売および輸出入 ・上記に関連または付随するあらゆる事業 |
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業種分類 |
メディカル/医薬品メーカー |
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