Retail Operations Manager 
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求人No. 185741
募集要項
業務内容 |
As the Retail Operations Manager, you play an instrumental role specifically in the areas of operations and development of store support tools in both primary and secondly channel. All tasks work towards driving the ultimate client experience, sales and profitability for the business providing a full circle approach to Retail Excellence. You will be responsible, under the directions from Retail Director in driving and monitoring the key retail strategies and initiatives across the globe, working in close partnership with key stakeholders (Retail Managers, Buyers, Marketing, HR, Finance, Store Planning, IT and Client Experience). ■RETAIL OPERATIONS • Identify training and development needs within the Retail Operations team through job analysis, appraisal feedback, personal development plans and regular consultation with business managers & HR • Partner with stores and manage the operational performance in ensuring the delivery of operational excellence and sales targets • Define communications strategy and execute programs to deliver communications efficiency throughout the organization with a view to streamline communications structures between corporate and store teams. Regular engagement with business partners and store teams to amend and evolve the communication strategy • Develop, implement and maintain effective operational policies, practices and strategies for the stores • In partnership with Store Projects, conduct regular reviews of the stores, propose upgrade changes when necessary, to be consistent with the image of Ferragamo • Establish and maintain working relationships with vendors and external parties to maximize business opportunities and long-term cooperation • Oversee procurement operational efficiency by tracking and reporting key functional metrics to reduce expenses, and to improve effectiveness by negotiating with external vendors to secure advantageous terms for the business whilst protecting the brand ethos and outlook. • Streamline retail operations processes and procedures and identify synergies within the markets to ensure operations are efficient and effective • Facilitate sharing of best practices between stores by identifying new ideas • Work closely with key stakeholders (Retail Managers, Store Managers, Buying, Planning, Marketing, HR, Finance, Client Experience, IT) to provide input on merchandise, marketing, retail operations, performance management, business planning and strategic direction so as to achieve operational targets set through to increase in store gross margins, productivity and reduction in store level variances, expenses and delivery of consistent store efficiency • Prepare and present regular reports, budgets, spending and forecasts • Ensure the implementation and close monitoring of internal control procedures • Ensure the back of house at the local stores to be efficient and by regulating several rules and guidelines to support business to achieve financial goal As the Retail Operations Manager, you play an instrumental role specifically in the areas of operations and development of store support tools in both primary and secondly channel. All tasks work towards driving the ultimate client experience, sales and profitability for the business providing a full circle approach to Retail Excellence. You will be responsible, under the directions from Retail Director in driving and monitoring the key retail strategies and initiatives across the globe, working in close partnership with key stakeholders (Retail Managers, Buyers, Marketing, HR, Finance, Store Planning, IT and Client Experience). RETAIL OPERATIONS • Identify training and development needs within the Retail Operations team through job analysis, appraisal feedback, personal development plans and regular consultation with business managers & HR • Partner with stores and manage the operational performance in ensuring the delivery of operational excellence and sales targets • Define communications strategy and execute programs to deliver communications efficiency throughout the organization with a view to streamline communications structures between corporate and store teams. Regular engagement with business partners and store teams to amend and evolve the communication strategy • Develop, implement and maintain effective operational policies, practices and strategies for the stores • In partnership with Store Projects, conduct regular reviews of the stores, propose upgrade changes when necessary, to be consistent with the image of Ferragamo • Establish and maintain working relationships with vendors and external parties to maximize business opportunities and long-term cooperation • Oversee procurement operational efficiency by tracking and reporting key functional metrics to reduce expenses, and to improve effectiveness by negotiating with external vendors to secure advantageous terms for the business whilst protecting the brand ethos and outlook. • Streamline retail operations processes and procedures and identify synergies within the markets to ensure operations are efficient and effective • Facilitate sharing of best practices between stores by identifying new ideas • Work closely with key stakeholders (Retail Managers, Store Managers, Buying, Planning, Marketing, HR, Finance, Client Experience, IT) to provide input on merchandise, marketing, retail operations, performance management, business planning and strategic direction so as to achieve operational targets set through to increase in store gross margins, productivity and reduction in store level variances, expenses and delivery of consistent store efficiency • Prepare and present regular reports, budgets, spending and forecasts • Ensure the implementation and close monitoring of internal control procedures • Ensure the back of house at the local stores to be efficient and by regulating several rules and guidelines to support business to achieve financial goal ■ELEVATING IN-STORE CLIENT EXPERIENCE • Drive and uphold the highest level of in-store experience taking into consideration of markets maturity, cultural specificities and local competition • Give guidance and share best practices from the markets or regions • Partner closely with Store Managers to make decisions in the best interest of providing an elevated client experience • Create a Retail Operations Community |
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語学力 |
要 英語 |
年収 |
700万～800万 |
給与 |
年俸制 賞与 年２回 Up to 8M + Target Bonus 10%（業績＋個人のパフォーマンス） |
雇用形態 |
正社員 |
勤務地 |
東京都 |
通勤交通費 |
全額支給 |
休日 |
年間休日123日 【休日】 土 日 祝日 【休暇】 年末年始休暇 慶弔休暇 有給休暇 |
福利厚生 |
各種社会保険完備 退職金制度 昇給（年１回、４月） 賞与（年２回、２ヶ月分／回） |
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企業情報
事業内容 |
●１９２７年、フィレンツェで開業した歴史ある高級ラグジュアリーブランド ●特に、レディスシューズには定評がある。 ●コンセプトは“MADE in ITALY”。デザイン、製造、素材など全てがイタリア製にこだわっている。 ●質の高い素材、独創性、色、創造性のあるデザインは長年受け継がれ世界中で愛され続けている。 |
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業種分類 |
メーカー／アパレル・ファッション 流通・小売／小売 |
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