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Client Strategy & Communication Specialist/Coordinator 気になる

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Client Strategy & Communication Specialist/ Coordinator



The Client Strategy and Communication Specialist/Coordinator, as part of the Marketing Intelligence & Communications Division, works closely with three internal divisions (Fashion, Fragrance & Beauty, and Watches & Fine Jewelry) and external partners to leverage the customer database and implement digital CRM initiatives aimed at nurturing customer relationships and strengthening brand affinity. By understanding customer purchasing behavior and delivering brand information effectively, the role contributes to enhancing customer loyalty.



Candidates for the Client Strategy and Communication Specialist/Coordinator position are expected to plan and execute strategic CRM marketing communications based on CRM analysis and insights. This includes digital initiatives such as Email and LINE, as well as non-digital initiatives like direct mail (DM). Additionally, the role supports the Client Strategy and Communication Manager in building strategies, proposing the adoption of optimal tools and platforms, and contributing to the development of long-term communication strategies.



Key Responsibilities:
・Support the Client Strategy and Communication Manager in collaborating with internal stakeholders and external vendors to successfully execute Email and LINE communication strategies based on the CRM database using Salesforce Marketing Cloud.

・Work closely with social media team, marketing teams of each division (Fashion, Fragrance & Beauty, and Watches & Fine Jewelry), and IT teams to plan and implement optimal targeting and content creation using customer databases and CRM programs, with the goal of enhancing customer loyalty.

・Lead daily operational tasks, including overseeing campaign content, managing the communication calendar, and providing directions to internal teams and external vendors.

・Coordinate closely with Client Strategy and Communication Coordinators and Assistants, monitoring and guiding their tasks.

・Communicate directly with local marketing teams and global teams to share insights and ensure smooth project execution.

・Monitor budgets and collaborate with internal teams and external vendors.

・Optimize campaign execution by managing communication frequency based on data analytics, ensuring the reduction of unsubscribe rates and preventing customer churn.

語学力


年収

600万~800万

給与

月給制
賞与 年3回
《給与体系》
① 基本給
② 季節賞与(4か月)
③ 業績変動賞与(グレードに応じた掛率)


雇用形態

正社員

勤務地

東京都

休日

年間休日120日
【・完全週休2日制(土日) ※イベント実施時における土日勤務あ※
・祝日・有給休暇、年末年始休暇、病気休暇、慶弔休暇、保存休暇

福利厚生

各種社会保険完備
退職金制度

▼Benefits
・Health insurance
・Full transportation coverage
・Company PC/smartphone
・Condolence money
・Congratulatory money(Marriage/Baby)
・Staff sales (perfume & cosmetics / fashion products / watch & fine jewelry)
・Medical checkup
・Relo Club membership
・Recreation center / accommodation facility discount
・Sports gim
・Language training support

-財形貯蓄制度あり
- 社製品販売(香水・化粧品/ファッション商品/時計・宝飾)
- フレックス勤務制度、有給休暇の他、病気休暇、保存休暇、慶弔休暇、その他特別休暇あり
- 社内行事多数(年始全社員対象パーティー/お花見会/各種カルチャーイベント)

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メーカー/化粧品
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流通・小売/小売

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